At Remeddy Pharmacy, we strive to provide our valued customers with the highest quality medications and exceptional service. We understand that circumstances may arise where you may need to return a product. We have developed a comprehensive refund and return policy to ensure your satisfaction and comply with the guidelines set by the Google Merchant Center. Please read the following information carefully.
1. Eligibility for Returns:
– Non-prescription Medications: You may return non-prescription medications within 30 days from the date of purchase.
– Prescription Medications: Due to legal restrictions and health regulations, we are unable to accept returns for prescription medications. However, if there is an issue with your prescription order, please contact our customer support team, and we will assist you in resolving the matter promptly.
2. Return Process:
– To initiate a return, please contact our customer support team within the specified return window mentioned above. You can reach us through our website, email, or phone.
– Provide us with your order details, including the order number, product name, and reason for the return.
– Our customer support team will provide you with a return authorization number (RAN) and further instructions on how to proceed with the return.
– Please ensure that the product is securely packaged to prevent damage during transit.
3. Return Conditions:
– The product must be in its original sealed packaging, unopened, and unused.
– The product should have an expiration date of at least six months from the return initiation date.
– All accompanying documentation, such as instructions, leaflets, and promotional materials, should be included.
– For safety and regulatory reasons, we cannot accept returns for medications that have been tampered with or have broken seals.
4. Return Shipping:
– The customer is responsible for the return shipping costs unless the return is due to an error on our part, such as a wrong item shipped or a damaged product.
– We recommend using a traceable shipping method with insurance to ensure the safe return of the product.
– Upon receiving the returned product, our team will inspect it to ensure it meets the return conditions.
5. Refund Process:
– Once the returned product is received and inspected, we will process the refund within 7-10 business days.
– The refund will be issued to the original payment method used during the purchase.
– Please note that the shipping charges, if applicable, are non-refundable.
6. Customer Support:
– If you have any questions or need assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team. We are available [provide customer support hours and contact details].
Please note that the refund and return policy mentioned above is designed to comply with the guidelines set by the Google Merchant Center. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.
We appreciate your trust in Remeddy Pharmacy and assure you that we will do our best to ensure your satisfaction with our products and services.