At Remeddy Pharmacy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must:
- Be unused and in its original condition
- Include original packaging and tags (if applicable)
- Be accompanied by proof of purchase or order confirmation
How to Start a Return
To request a return, please contact our support team at:
Once your return request is reviewed and approved, we will provide instructions on how and where to send your package.
Please note that returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or if you received the wrong product, contact us as soon as possible at:
We will evaluate the issue promptly and work to provide a suitable solution, including a replacement or refund where applicable.
Non-Returnable Items
For health, safety, and hygiene reasons, certain items cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Personal care and beauty items
- Hazardous materials, flammable liquids, or gases
- Opened healthcare or pharmaceutical products where applicable
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
If you would like a different item, the fastest option is to return the original product (if eligible) and place a new order separately once your return is approved.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Banks and payment providers may require additional processing time
- Refund timing may vary depending on your financial institution
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:
Contact Us
If you have any questions about our Return & Refund Policy, please contact us anytime: